Good night! It took me several hours and lots of frustration today just to get Outlook Business Contact Manager 2007 installed. Actually, to be most accurate, it took me that long just to get SQL Server Express Edition installed. I would get almost done and then get a failure message. The logs would indicate that
MSXML 6 Service Pack 2 (KB954459) 6.20.1099.0 Failed.
Ok, seems easy enough, uninstall the darn thing and try again, right? WRONG. It gave me the same darned error message when I tried to uninstall it to.
A quick Google search had me installing and using the Windows Install Cleanup Tool to completely remove MSXML 6 Service Pack 2 and a quick reboot had me back on track with the contact manager software installed in no time. I had never heard of this program before, but I will be adding it to my list of tools.
Computer Pooh 
Sean Smith Said:
on March 24, 2009 at 6:40 pm
Where were you 12 hours and 6 tantrums ago! After many hours of trying to install BCM 2007 again (after “uninstalling” it), many more searching the Net for answers and solutions, I stumble across this note, download the app and VOILA! Solved!
Why on earth would Microsoft NOT have this featured on their site?
Thanks so very much!
playingmanyparts Said:
on March 24, 2009 at 6:53 pm
The day I found this out I too was 12 hours and at least 6 tantrums in!! I have continued to ask around and no one has heard of this tool! I don’t get it. . but so very glad to have helped!
MBiker80 Said:
on April 7, 2009 at 7:16 pm
Hello all,
I encountered the same exact problem during my SQL Server Express reinstall. So, here’s how I resolved it:
1) Removed existing MSXML 6 file via Windows Cleanup Installer:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
2) Re-installed MSXML 6 from:
http://www.microsoft.com/downloads/details.aspx?familyid=993C0BCF-3BCF-4009-BE21-27E85E1857B1&displaylang=en
Sladed Said:
on April 24, 2009 at 4:32 pm
Thank you! You saved me a LOT of pain and it worked great!
playingmanyparts Said:
on April 24, 2009 at 4:54 pm
Fantastic. . so glad to help.
MarkFromPGH-PA Said:
on February 18, 2010 at 8:19 pm
Another thanks so much.
I had a system with SQL 2000 and SQL 2005 instances, but ran into same problem when tried to create a new named SQL 2005 instance. The step to remove MSXML 6.0 SP2 did the trick. I was then able to create the new instance and apply the SQL 2005 SP3 update.
Thanks ^ 1000.
Because of you I still have some hair left on my head. 🙂
– Mark
Gobbly Said:
on May 15, 2009 at 11:34 pm
Thank you so very much. After many hours of install / uninstall / reinstall I was able to find this post, follow your advice and fix the problem.
You gotta love the power of the internet in helping people help people (as opposed to corporations dictating to people).
Glad I’ve still got some hair left …. that wouldn’t be the case if I hadn’t found this within another hour or two.
Many thanks again for taking the time to share your solution.
playingmanyparts Said:
on May 16, 2009 at 5:02 pm
Glad you found the post and thrilled that it actually helped!
Annette
Mahesh Chavda Said:
on May 18, 2009 at 8:05 pm
THis is really nice post. Thank you so much !!!!!!
playingmanyparts Said:
on May 19, 2009 at 12:33 pm
It is sad to me that so many techs are having the same trouble, but glad you found this helpful!
cizium Said:
on June 17, 2009 at 3:32 pm
cool.. it helps me also. thanks for the post!
playingmanyparts Said:
on June 17, 2009 at 3:52 pm
so glad it still helps!
jimL Said:
on June 20, 2009 at 5:22 am
If you tried removing MSXML in normal mode and were not successful and you running XP Home Edition, then you need to reboot in safe mode (F8) logged in as “Administrator” only (not as your User Name with administrator rights, or Admin).
Then use the Windows Install Cleanup Utility (Msicuu2.exe) to remove the MSXML 6.0 Service Pack 2. It should be successful in removing it where as it didnt in regular mode this is because Home edition has different permissions rights than Pro or Enterprise.
playingmanyparts Said:
on June 22, 2009 at 1:32 pm
This is not applicable to my situation, as we aren’t running XP Home anywhere, we are strictly an XP Pro shop, but will add this in case it does apply to any home users. Thanks!
Andy Helsby Said:
on June 30, 2009 at 2:13 pm
Cool – thanks for the help on this one – I didn’t even need to reboot after cleaning up the install but this allowed me to install sp3 of sql2005. Thanks for the help.
playingmanyparts Said:
on June 30, 2009 at 3:13 pm
I am still shocked at how many people have the same trouble, but I am so glad it helps!
Damion Said:
on July 3, 2009 at 1:21 am
Thank you guys so much after 3 days of frustration, your post was the most helpful and 100% success. awsome
Barry Hawkins Said:
on July 13, 2009 at 9:37 pm
Thanks so much for posting this; SQL Server 2005 Express somehow jacked up and MSXML 6.0 SP2 install and I was hosed until finding your post.
Sudipta Said:
on August 24, 2009 at 10:41 am
Thanks a lot for …
John B Said:
on September 30, 2009 at 3:17 pm
Thanks a ton! You just ended a very frustrating day and a half of work for me.
jj Said:
on September 30, 2009 at 5:33 pm
I was trying to install sql 2008 and somehow it doesn’t like the MSXML6.0SP2 in my machine.
Thank for your help on resolve unable removing msxml6.0 sp2 problem.
Punit Said:
on October 6, 2009 at 4:47 pm
Thanks a lot. This was a really cool tip!
Therry Said:
on October 13, 2009 at 9:06 am
Whit the same problem, I’ve just made a “regsvr32 msxml6.dll” and it works fine.
Thanks for your help.
Therry
David Said:
on October 27, 2009 at 6:50 pm
You can Add Microsoft CRM Online client to your growing list of things that install SQL and FAIL due to a screwed up MSXML 6 SP2. Your trick worked. Thanks and keep fighting the good fight.
David
playingmanyparts Said:
on October 27, 2009 at 6:56 pm
Will do. . .thanks for the comment!
Milhauzz Said:
on November 10, 2009 at 2:06 pm
Thanks a lot for this article. Saved lot of my time! This solution worked for me.
Cy Said:
on December 17, 2009 at 2:21 am
Thanks heaps..
you save my day.. 🙂
Cy
Kuala Lumpur
blur_blur Said:
on January 8, 2010 at 1:56 am
yeah! it works .. thanks ya !
Tad Said:
on January 20, 2010 at 1:16 am
Thanks a lot!!! I though that I know a lot about computers and software, and here it is, Windows clean up… thank u 1 more time and good luck
Mickey Said:
on January 22, 2010 at 5:17 am
Wow… add me to the list of people who thank you. I had the MSXML 6 issue trying to install SQL 2005 Pro and after the third try I Googled and found your post at the top of the list. Did the trick and saved me many hours of banging my head or just giving up.
Thanks again!
Brad Austin Said:
on January 26, 2010 at 7:30 pm
Add me to the list of Thank You!!! God Bless.
playingmanyparts Said:
on January 26, 2010 at 7:37 pm
I am amazed that this still helps people. . but so glad to be a missing link! Thanks for all the comments everyone!
Jeff Said:
on February 10, 2010 at 5:38 pm
Please add me to the list of grateful people having such a difficult time installing BCM. This fixed the problem and I thank you. It took a while to find your post, I went through too many to count before finding the right one, yours.
Thanks again.
wayne Said:
on August 24, 2010 at 3:10 am
guys for the life of me i can not find this tool anywhere on the net ?
the links above are all broken . pls could some one send me the tool im sooooo frustrated right now! btw tx in advance
playingmanyparts Said:
on August 24, 2010 at 12:04 pm
I see that my original link is broken, and I haven’t needed this again since posting this, but I did find mention of it on the following sites:
http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html
http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp-Utility.shtml
NOTE: This tool was removed by Microsoft due to conflicts with Office 2007 I am told. It may cause problems, and the above links have NOT been tested by me so download from them at your own risk. I have downloaded tools from majorgeeks before without any problems though. Good luck!
Kode Said:
on August 25, 2010 at 2:41 pm
It did not work for me. I ran it several times. And I found the original nothing worked. Of course I even restarted the computer after each attempt… That new tool did uninstall office for me. I guess I had a run of poor luck and config conflicts. It will always be much worst on IT boxies than home workstation where you know what is installed most of the time.
I corrected it by reimaging and reinstall everything. Then I decided to install 2008 client b/c I had had it! What a nightmare… Most of these issues revolve around SP updates. My office recently moved from SP2 to SP3 when MS dropped support. Only then have I had sucg issues. Also be aware of windows firewall getting blocked.
Cheers
Sven Said:
on May 30, 2012 at 1:24 am
Yes! Thanks for this article. I now have a new tool that actually works, the Fix It Center.