Archive for printers

Printers disappear randomly on Windows7

I have a user who called in because her printers keep disappearing.  They are still installed on her pc (I can see them all via the control panel) but in some programs there are none listed, and the spooler keeps going on and off.  A quick google search turned up this article about this print spooler issue.

This was the fix that did it for me:

Clear Printer Spooler Files and Enable the Spooler Service

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1. Click Start, type “Services.msc” (without the quotation marks) in the Search box and press Enter.

2. Double-click “Printer Spooler” in the Services list.

3. Click Stop and click OK.

4. Click Start, type “%WINDIR%\system32\spool\printers” in the Start Search box and press Enter, delete all files in this folder.

5. Click Start, type “Services.msc” (without the quotation marks) in the Start Search box and press Enter.

6. Double-click “Printer Spooler” in the Services list.

7. Click on Start. In the Startup Type list, make sure that “Automatic” is selected and click OK.